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Contact Information

For more information about the Canadian Consumer Information Gateway, please contact us at:

Canadian Consumer Information Gateway - Office of Consumer Affairs
Industry Canada
235 Queen Street
6th Floor West
Ottawa, ON
K1A 0H5
Tel: (613) 946-2576
E-mail: consumer.information@ic.gc.ca

Your comments are important to us.

Personal information collected on this form is protected under the Privacy Act.

Thank you for taking the time to tell us what you think about the Canadian Consumer Information Gateway and/or the Complaint Courier site. The information you provide will be used to guide the development of this site in order to better meet your needs.

The questions that follow should take less than two minutes to complete. Questions related to your experience with this site. 1. What information topics/sections did you access during this visit to the site? (Check all that apply)   Topics   Children Communications Consumer Products Environment Food Fraud / Deceptive Practices Government Services Health Housing Internet Money Safety Transportation Travel / Tourism   Sections   Challenges/Solutions Compare Products/Services Consumer Handbook Consumer Policy/Research File a Complaint Guided Tour Help Know Your Rights Related Sites Resources For Business Tools/Calculators 2. How satisfied are you that the site contained the information you were looking for?     very dissatisfied   neutral   very satisfied | ----------------------------------|------------------------------------- |   N/A 1 2 3 4 5 3. How useful did you find the information contained on this site?     totally useless   neutral   very useful | ----------------------------------|------------------------------------- |   N/A 1 2 3 4 5 4. How accurate was the information contained on this site?     totally inaccurate   neutral   very accurate | ----------------------------------|------------------------------------- |   N/A 1 2 3 4 5 5. How current was the information contained on this site?     totally non-current   neutral   very current | -----------------------------------|------------------------------------- |   N/A 1 2 3 4 5 6. How did you use the information you obtained from this site? (Check all that apply)   Provided me with general information Provided me with specific information on consumer issues (e.g. consumer rights) Assisted me in making a purchasing decision Assisted me in seeking recourse Other: 7. How easy is the site to use in terms of your ability to access different locations for information?     very difficult   neutral   very easy | -----------------------------------|------------------------------------- |   N/A 1 2 3 4 5 8. Do you agree or disagree with the following statements related to the Canadian Consumer Information Gateway and/or the Complaint Courier?   1. The Home Page directed me to the information I was seeking.     strongly disagree   neutral   strongly agree | ---------------------------------|-------------------------------------- |   N/A 1 2 3 4 5   2. I was able to find the information of interest to me with only a few "clicks".     strongly disagree   neutral   strongly agree | ----------------------------------|-------------------------------------- |   N/A 1 2 3 4 5   3. The external links (e.g. linkages to provincial governments) provided me with the information I was seeking.     strongly disagree   neutral   strongly agree | ----------------------------------|-------------------------------------- |   N/A 1 2 3 4 5   4. The "Help Area" provided me with the information I required.     strongly disagree   neutral   strongly agree | ---------------------------------|-------------------------------------- |   N/A 1 2 3 4 5   5. The "feel and appearance" of the site was consistent and facilitated navigation of this site.     strongly disagree   neutral   strongly agree | ----------------------------------|-------------------------------------- |   N/A 1 2 3 4 5 9. To what extent are you satisfied that the site's search facility helped you find what you were looking for?     very dissatisfied   neutral   very satisfied | -----------------------------------|------------------------------------- |   N/A 1 2 3 4 5 10. What is your overall impression of the Canadian Consumer Information Gateway and/or the Complaint Courier?     very dissatisfied   neutral   very satisfied | -----------------------------------|------------------------------------- |   N/A 1 2 3 4 5 11. To what extent are you satisfied that the Canadian Consumer Information Gateway and/or the Complaint Courier are valuable sources of information?     very dissatisfied   neutral   very satisfied | -----------------------------------|------------------------------------- |   N/A 1 2 3 4 5 12. Would you recommend this site to a friend or family member?   Yes No Not Sure 13. Do you think you will use the Canadian Consumer Information Gateway and/or the Complaint Courier again?   Yes No Not Sure 14. How did you find the Canadian Consumer Information Gateway and/or the Complaint Courier? (Check all that apply)   Government MP or Constituency Office Newspaper / Magazine Article Promotional Material Other : Radio / Television Report Trade Show Word of Mouth World Wide Web / Internet Link 15. If you have any ideas about improvements that could be made to this site, or additional information you would like to see on the site, please provide your ideas below. Personal Profile This information is requested for the sole purpose of helping us identify who has an interest in this site in order that we may provide information that best meets your needs. This information will not be passed to a third party for purposes of providing marketing information. Where do you live?   Canada Select Province: Please select here Alberta British Columbia Manitoba New Brunswick Newfoundland Northwest Territories Nova Scotia Nunavut Ontario Prince Edward Island Quebec Saskatchewan Yukon   United States   Outside of North America What is your age category?   less than 15 years   16 to 24   25 to 35   36 to 44   45 to 54   55 to 65   over 65 Are you male or female?   Male   Female How frequently to you use the Internet?   once per day   once per week   once per month   occasionally May we contact you for additional information for purposes of improving this site? If yes, please provide sufficient information to allow us to contact you.   First Name:   Last Name:   Telephone Number: -   E-mail Address: