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Price Scanning Mistakes |
| Scanning mistakes do happen from time to time and can cause overcharges. Find out what you can do to avoid being overcharged for a scanning mistake and what you can do in the event that you are overcharged. |
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When stores place items on sale, they need to not only change the price posted on the shelf, but also the price in the computer, so that the consumer is in fact charged the sale price. Sometimes errors happen, and sale prices are not entered into the computer, or even sometimes, sale prices are left in the computer for too long. It may also happen that regular prices are not entered into the computer properly. This can result in either overcharging or undercharging for some of the items you buy.
Be a Smart Shopper It is important for you to be aware of the price for the items you are purchasing. The Competition Bureau has a list of tips which cna help you Be A Smart Shopper: Make Sure You Pay the Right Price. The Rules There is no federal legislation governing price-scanning accuracy. However, some types of price representations that result in overcharges to consumers may be examined under the Competition Act. The Scanner Price Accuracy Voluntary Code also exists, which provides participating retailers with a mechanism to provide redress to consumers when there is a scanner error. When the scanned price of an item without a price tag is higher than the shelf price, or any other displayed price, the customer is entitled to receive the item free when it is worth less than $10, or receive a $10 reduction for more expensive items. Not all retailers follow the Scanner Price Accuracy Voluntary Code. However, most stores will offer the lower price of either the scanned or posted price if you ask for an adjustment in the event of an error. For more information, please visit the Competition Bureau's web page on Price-related representations. |
